Frequently Asked Questions

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1 : After I submit my order to Maurise Fitness, how soon will it be shipped to me?

Most orders are processed and shipped in 1 business day after placing the order. Orders are shipped from our warehouse in Queens Village, NY.  Your shipment could take anywhere from 2-6 business days depending on the shipping destination. Service delays from our shipping partners may occur and are out of our control.

In some cases, we may ship large orders on a pallet via a freight carrier. We will reach out to our customer to see if that is an option.  All freight orders need to be scheduled for delivery and someone needs to be home to receive the order. 

2 : Do you ship to APO/FPO addresses

Some packages do not qualify for APO/FPO shipping due to shipping restrictions. Please reach out to us at contact@maurisefitness.com for inquiries on shipping to APO/FPO locations.

3 : Do you ship outside of the Continental US?

Currently, our website  allow orders to be ship outside of the continental US. However, we do ship to customers in Alaska, Hawaii, and Canada on a case-by-case basis. If you live in these areas and are interested in a shipping quote, please email  contact@maurisefitness.com. Provide your shipping address and the product(s) you are interested in to provide the most accurate quote.

4 : What happens if I receive my purchase and I am missing any parts?

Please be sure to double check to confirm that you have received all boxes of your purchase through your tracking information. Most larger items are shipped in multiple boxes that may arrive on different days. It is never our intention for our customers to receive damaged or missing parts. If this does occur, please contact us immediately at contact@maurisefitness.com or fill out a parts request form.

5 : Can I cancel my order?

If you would like to cancel your order, please contact us as soon as possible at (332) 203-7477 and/or email contact@maurisefitness.com. If your order has not left our shipping facility, we will cancel the order and issue the refund in full. Once an order leaves our facility, it cannot be cancelled and will be subjected to our return policy.

6 : Where can I get an update on the tracking of my order?

You can view your tracking info in your account hub here or click the link in your order confirmation emails to get up to date information on your order’s location.

7 : What Can I use to clean my Maurise Fitness products?

We find that Armor All works best with pads and some maintenance. As far as cables and lat-pull shafts, any silicone-based spray works best.

8 : Do I need to perform any preventative maintenance on Maurise Fitness equipment?

Any product that includes steel parts should be cleaned with a soft damp cloth. For the pad areas of equipment, we would suggest armor all. 

Regularly inspect and tighten bolts to retain the stability and security of your equipment.

9 : Can I use my Maurise Fitness products outside or in a garage?

As with most products, keep in mind weather conditions when using outside. Products may rust or corrode if left out in the sun, rain, or snow. Products should be fine in a garage as long as they are maintained and cleaned from time to time as needed. 

10 : How to Clean A Dirty Plate Carrier
  1. Remove plates and all the accessories from plate carrier.
  2. Gently brush away loose dirt, dried mud, and debris. Avoid the use of hard or wire brushes as they can strip the fabric and poke holes in it.
  3. If selecting parts of plate carrier need cleaning, you can use a soft cloth or toothbrush with mild detergent like liquid dish soap mixed with water to spot clean. Dab away excess water as you clean.
  4. If the entire plate carrier needs cleaning, soak the plate carrier in a mixture of liquid laundry detergent and warm water. Use your hand and toothbrush to gently scrub the plate carrier.
  5. Use a container of clean water to rinse the plate carrier until all detergent is rinsed away. Using a spray hose may have too much water pressure for the carrier fibers to withstand. 
  6. After rinsing reshape plate carrier to your desired/original form.
  7. Dry the carrier in an open-air environment suitable for the excess water to run off. Dry it indoors or outside in the shade to avoid sun fading. Flip over to allow both sides to dry completely.
  8. Once the plate carrier is completely dry you can insert the plates and accessory back in/on the plate carrier.
11 : How long do I have to make a return?

Within 30 days of receipt.

12 : Where do I start?

Fill out our return request form. Once your information is received, a Maurise representative will email you with the next steps and any return shipping fees that might incur.

13 : How long will it take?

Customers are responsible for return shipping costs, unless deemed by Maurise Fitness staff. Returns are subject to return shipping and/or restocking fees. Any parts missing from the return will result in additional fees. Any additional fees will be deducted from your refund.

14 : Can online orders be returned in-store?

Yes, you are able to return in-store if you are local to a Maurise Fitness Store. Since they have the same  POS system from our website, it will take a day or 2 for the refund process to begin.

15 : Does any tools come with my Valor Fitness purchase?

No tools are included. However, Maurise Fitness products come with a very detailed instruction manual and all the parts necessary to assemble your purchase.

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